Don't Hate, Mediate
Pensylvania Confict Resolution & Mediation Services, Inc.
93 Old York Road, Suite 1-427
Jenkintown, PA 19046
Phone: 215-470-0004
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PCRMS Services - Don't Hate, Mediate!

We provide services that help companies, non-profit organizations, government agencies and individuals to resolve or at least manage conflict before arbitration or litigation becomes neccessary. Our services include but are not limited to Mediation, Coaching and Training.

PCRMS under Dr. Millicent Carvalho has developed a successful approach to conflict resolution, which utilizes several different approaches to conflict resolution as opposed to the boilerplate (one-size-fits-all) approach utilized by the majority of other conflict resolution practitioners.




Mediation is not a one-size-fits-all practice. There are many different models of conflict resolution including, interest-based, and transformative mediation and conferencing. Each model has optimal effectiveness but under different conditions. Learn more about our Mediation Services...

Restorative Practices/Conferencing

Conferencing is a restorative practice that focuses more on repairing relationships negatively affected by conflict rather than just the conflict that the relationship produces. This is important to consider in situations where there is an ongoing relationship between parties in conflict, multiple parties or parties are indirectly involved but affected by the conflict. We offer both Family and Community Conferencing. Learn more about our Conferencing Services...

Conflict Resolution Coaching

Conducted individually or in small groups. Participants will have an opportunity to gain insight into their own conflict management styles, and gain conflict resolution skills that decrease negative responses in conflict situations and increase cooperative behaviors. Learn more about our Coaching Services...


Training is designed to meet the specific needs of companies, non-profits organizations and government agencies. A boilerplate approach to conflict resolution training is a hit or miss proposition.  If it worked, it would be a stroke of genius. However, it is unlikely that a boilerplate approach to training will work long term, particularly considering the changing dynamics of companies and conflict situations. Learn more about our training packages...

Contact us to discuss your specific needs at 215-470-0004.

Additionally, we produce educational podcasts that show people how to deal with unmitigated conflict in the home, on the streets, in schools and around the world. Visit the Radio Show Website Featuring Dr. Carvalho:
Why Can't We Get Along Radio Show

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